Shipping policy
At ProMaxLabs, we’re dedicated to ensuring your order arrives quickly, safely, and in perfect condition. Please review our Shipping Policy to understand how we process and deliver your products.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with your tracking number so you can follow your package’s journey.
2. Shipping Times
Delivery times vary depending on your location and the shipping method selected at checkout.
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Standard Shipping: 7–14 business days
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Express Shipping (if available): 3–7 business days
Please note that unforeseen delays (such as customs inspections, weather conditions, or carrier issues) may affect delivery times, but we always work to ensure your order reaches you as soon as possible.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and chosen delivery method. Occasionally, we offer free shipping promotions, which will be clearly displayed on our website.
4. International Shipping
We proudly ship to most countries worldwide. International orders may be subject to customs fees, import taxes, or duties depending on your country’s regulations. These charges are the customer’s responsibility and are not included in our product or shipping prices.
5. Order Tracking
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to monitor your delivery status on the carrier’s website.
If you haven’t received your tracking details within 5 business days of placing your order, please reach out through our Contact Us page for assistance.
6. Lost or Damaged Packages
If your package arrives damaged or doesn’t arrive within the expected timeframe, please notify us immediately through our Contact Us page. We’ll work closely with the carrier to resolve the issue as quickly as possible.
7. Address Accuracy
Please ensure that your shipping address is correct at checkout. We cannot be responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Need Help?
If you have any questions about shipping, delivery times, or your order status, please reach out through our Contact Us page, and our support team will be happy to assist you.