Refund policy
At ProMaxLabs, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we’re here to make the return and refund process simple and transparent.
Returns
You may request a return within 30 days of receiving your item. To be eligible for a return, your item must be:
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In the same condition that you received it (unused and undamaged).
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In its original packaging, including all accessories and manuals.
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Accompanied by proof of purchase.
Please note that refurbished electronic products must pass our inspection upon return to ensure they meet return eligibility standards.
Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons, or if they have been significantly damaged after delivery. Items marked as final sale or non-refundable are also excluded.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping fees are non-refundable.
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If your refund is delayed, please check with your bank or payment provider before reaching out to us.
Exchanges
If you received a defective or damaged item, we’re happy to replace it. Please reach out through our Contact Us page for assistance with an exchange.
Return Shipping
Customers are responsible for the return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method to ensure your return is properly received.
Need Help?
If you have any questions about your return or refund, please reach out to us through our Contact Us page and our support team will gladly assist you.